Animal Hospital Staff Demonstrates Dedication and Compassion

Written by: Sandrena Koning

Big Spring, Texas: The Big Spring Veterinary Diagnostic Hospital staff is garnering attention for their remarkable dedication and compassion, with staff members working tirelessly to care for the animals in their charge. Despite the long hours and often-stressful conditions, the staff goes above and beyond to ensure that the animals in their care receive the best possible treatment.

During my recent visits to the hospital, one can not help but be struck by the level of expertise of veterinarian Dr. Alex Marshall and the veterinary technicians demonstrated. Marshall was knowledgeable and compassionate, taking the time to patiently explain procedures and answer questions. The veterinary technicians were skilled and efficient, ensuring the animals received the best care in the office and aftercare home instructions. 

However, the staff's commitment to the animals stood out the most. They were gentle and patient, taking the time to get to know each animal and understand its unique needs. They treated each animal as if it were theirs, offering comfort and reassurance even in the most challenging circumstances.

In the waiting room, front office staff members checked in pets and their owners, ensuring everyone was comfortable and cared for. The veterinary staff provided high care and attention in the exam room, carefully examining each animal and offering advice to its owners.

In the surgery room, the veterinary staff also demonstrated their skill and precision as they performed routine and complex procedures. In the recovery room, they worked to comfort and reassure animals as they woke up from anesthesia.

The staff demonstrated extraordinary thoughtfulness and benevolence throughout all four visits. They worked tirelessly to ensure that each animal received the best possible care, never losing sight of the fact that they were dealing with living creatures with unique needs and personalities.

Covering the animal hospital was an enlightening experience. It gave me a newfound appreciation for the hard work and expertise required to care for animals, and it showed me the importance of kindness and compassion in veterinary medicine. In a world where it can be easy to become jaded and cynical, the staff at BVDH are a shining example of the power of empathy and the importance of caring for those who cannot care for themselves.

Image Caption: Client Relation Specialist Ashley Williams discusses appointment availability while catching up with a regular client. At the same time, Canine Ambassador Sandy supervises on April 5, 2023, at the Big Spring Diagnostic Hospital in Big Spring, TX.

Client Relation Specialists at BVDH are the first point of contact for every client who visits the practice and for most phone calls. They provide front-of-house services, such as but not limited to checking in pets, obtaining and maintaining health records, basic animal care, scheduling, and administrative tasks.

Photo by: Sandrena Koning

Image Caption: Dr. Alex Marshall explains surgical aftercare instructions to Rocco, an 11-month-old German Pinscher, owner, Carla Schwartz, as Lead Veterinarian Technician Aaron Wagner visually inspects Rocco's demeanor on April 5, 2023, at the Big Spring Diagnostic Hospital in Big Spring, TX.

Rocco had a suspicious growth surgically removed from his back on April 3, 2023, performed by Dr. Alex Marshall and assisted by Lead Veterinarian Technician Aaron Wagner.

Photo by: Sandrena Koning

Image Caption: Veterinary Technician Makala Newton injects contrast into Sophie, a French Bulldog, in preparation for a whole-body CT scan on April 21, 2023, at the Big Spring Diagnostic Hospital in Big Spring, TX.

Sophie has a suspicious mass in her abdominal cavity. Dr. Alex Marshall ordered imaging for a second opinion by a board-certified radiologist before executing further treatment or potential surgery.

Photo by: Sandrena Koning

Image Caption: Dr. Alex Marshall and veterinary intern Brooke Ham patiently listen to a client's concerns during Cooper, an eight-week-old mixed breed puppy, initial Tiny Paws examination on April 20, 2023, at the Big Spring Diagnostic Hospital in Big Spring, TX.

Tiny Paws is a physical examination by the veterinarian that involves observing the puppy's general appearance and checking its eyes, ears, and teeth to ensure everything looks healthy. Also, listen to the pet's heart for irregular rhythms, feel its belly, and how well the puppy walks and stands, whether bright or alert.

Photo by: Sandrena Koning

Image Caption: Veterinary technician Briana Mendoza performs thorough teeth cleaning on an elderly named Lucky in this image on April 21, 2023, at the Big Spring Diagnostic Hospital in Big Spring, TX.

Lucky has been experiencing frequent nose bleeds and a possible nasal tumor. His owners felt the dental cleaning might help with his nasal bleeding. The teeth cleaning is also in preparation for Dr. Alex Marshall to perform a tooth extraction.

Photo by: Sandrena Koning

Image Caption: Dr. Alex Marshall discusses and guides veterinary intern Brooke Ham through a corrective procedure for a urethral prolapse on a male dog named George on April 20, 2023, at the Big Spring Diagnostic Hospital in Big Spring, TX.

George has been experiencing profuse bleeding from his urethra.

Dr. Marshall is surgically treating the prolapse and hopefully eliminating it, placing a urinary catheter and temporary purse string suture.

Photo by: Sandrena Koning

Image Caption: Veterinary intern Brooke Ham assists Dr. Alex Marshall with an emergency gallbladder removal on a Chihuahua named Chico in this image on April 20, 2023, at the Big Spring Diagnostic Hospital in Big Spring, TX.

Chico had been unable to keep his food down and was struggling to drink water; his gallbladder was on the verge of bursting, which led to its emergency removal.

Photo by: Sandrena Koning